Terms & Conditions

Healthy Farm Eatery Meal Plans

1. Agreement to Terms

By subscribing to Healthy Farm Eatery, you agree to these Terms & Conditions. These terms apply throughout your active subscription and any renewed periods.

2. Our Service & Wellness Approach

Healthy Farm Eatery provides structured meal plans designed to support your wellness goals such as fitness, weight management, and healthy living.

  • Meals are prepared based on your selected plan and preferences 

  • Nutritional values are estimates and may vary slightly 

  • Our service is not a medical or clinical nutrition program 

  • We may provide general wellness guidance through our support team (“Wellness Team”), but this does not replace professional medical advice 

3. Subscription & Billing

  • Plans are offered on a prepaid weekly or monthly basis 

  • Clients must pay in full 3 business days before the desired start date (both new subscribers and renewals). Without this, meal plan delivery will not proceed.

  • All clients must pay a refundable deposit of AED 200 or AED 250 for the Chiller Bags and ice packs used for delivery before starting their meal plan.

  • The cardholder must retain a copy of the transaction for their records and familiarize themselves with merchant policies and regulations.

  • We accept online payments using Visa and MasterCard debit/credit payments in AED (or any other previously agreed upon currencies).

  • Balance of payments for an upgrade or change of plan must be settled within 3 business days of the date of request. If this is not done, the meal plan will be shortened based on the remaining amount.

  • Additional payments for any Premium Dishes, add-on dishes, loss of chiller bags, etc. must be settled at the end of the plan or whilst paying for the renewal.


4. Pause & Flexibility Policy (Freeze & Substitutions)

  • All freeze requests and meal substitutions must be submitted at least 4 business days in advance via the mobile app or by contacting the HFE Team.

  • Each freeze request must include a defined resumption date, with a maximum freeze period of up to 45 days. Indefinite or open-ended freezes will not be accepted.

  • HFE Meal Plans is not responsible for any taste preferences, allergies, or nutritional changes resulting from client-selected substitutions. Clients are advised to review the symbols, ingredients, calorie content, and macronutrient information provided within the substitute menu before making changes.

  • Any additional modification requests (such as removing extra dishes or adding dietary preferences) will be reflected in the meal plan within 2 business days.

5. Orders, Cut-Off Times & Changes

  • Meal selections and delivery changes must be made before the daily cut-off time (typically 24–48 hours in advance) 

  • Late requests cannot be guaranteed 

  • The company reserves the right to reject changes due to operational planning 

6. Delivery Policy

  • Meals are delivered to the address registered in your account 

  • You are responsible for providing accurate delivery details 

  • Delivery schedules are planned routes and may vary 

  • Missed deliveries due to incorrect details, restricted access, or unavailability are considered fulfilled 

  • Re-delivery is not guaranteed unless agreed by the company 

7. Chiller Bag System (Deposit & Return Policy)

  • A refundable chiller bag deposit applies as follows: AED 200 for 3 bags (5-day plan) and AED 250 for 4 bags (6–7-day plan). The deposit is refunded at the end of the subscription. If any bag is lost or damaged, AED 100 per bag will be deducted from the deposit.

  • All chiller bags and ice packs must be returned to Healthy Farm Eatery within 14 days (2 weeks) after the subscription ends. Returns can be arranged via a pickup scheduled through the mobile app or by contacting the HFE team. Failure to return the items within this period will result in forfeiture of the refundable deposit.

  • Customers must return bags in good condition upon request or subscription end 

  • Damaged, lost, or unreturned bags may result in deduction from deposit or replacement charges 

8. Cancellations & Refund Policy

  • Healthy Farm Eatery Meal Plans strongly encourages clients to remain committed to their selected plan in order to achieve optimal results and the best overall experience. If you experience any situation or concern that may affect your progress or satisfaction, please inform our team or nutritionist immediately so we can assist with a suitable solution.

  • In the event of a cancellation request, it will be processed within standard business days. Any unused remaining days may be transferred to a third party or converted into online credit.

  • Cancellations and refunds are granted only in exceptional circumstances and are subject to prior approval from HFE Meal Plans Management.

  • Once approved, refunds may take up to 2 weeks to be processed and reflected in your account. A 20% cancellation fee will be applied to the value of the remaining days on the plan.

  • All refunds will be issued strictly to the original payment method used at the time of purchase..

9. Dietary Preferences & Allergies

  • Customers must disclose allergies and dietary restrictions before starting 

  • Meals are prepared in shared kitchens and may contain traces of allergens 

  • Healthy Farm Eatery is not responsible for allergic reactions or health complications 

  • Our meals are for general wellness and are not medical treatments 

10. Limitation of Liability

Healthy Farm Eatery is not responsible for:

  • Health issues due to undisclosed conditions or allergies 

  • Delays caused by traffic, weather, or third-party logistics 

  • Improper storage or handling after delivery 

Our liability is limited to the value of the active subscription period.


11. Changes to Terms

We may update these Terms & Conditions from time to time. Continued use of the service means you accept the updated version.


12. Contact Us

For support or Nutritionist assistance:
Email: info@healthyfarmeatery.com / zeina.habeeb@hfe.ae
Phone: